FAQ

Frequently Asked Questions

1. What is the minimum order quantity (MOQ)?

Our standard minimum order quantity is 10 pieces per style. For bulk orders over 100 pieces, please contact our team to negotiate wholesale discounts.

2. Can I get samples before placing a bulk order?

Yes, we support sample orders for quality checking. Sample costs and shipping fees are covered by the buyer, but the sample product fee can be deducted from your first official bulk order.

3. What payment methods do you accept?

We accept secure international payment methods, including Wire Transfer (T/T), Credit/Debit Cards, and other secure B2B payment gateways. All transaction details are fully encrypted for your safety.

4. How long does shipping take?

For in-stock wholesale orders, processing takes 1-3 business days. Shipping via international air express (DHL/FedEx/UPS) typically takes 5-8 business days. Bulk cargo shipping times vary depending on the destination and shipping method (Air/Sea).

5. What is your return and refund policy?

We offer a 30-day return policy for standard manufacturing defects. Items must be unused, unwashed, and in their original packaging. Please inspect your cargo upon arrival and contact our customer service immediately if any issues arise.

6. Do you offer custom branding or OEM services?

Yes, we provide custom logo printing, woven label sewing, and customized packaging for bulk orders. Please consult our sales representatives with your design files for detailed MOQ and pricing.

7. How can I track my shipment?

Once your order is dispatched, a commercial invoice and a tracking number will be sent to your registered email or WhatsApp. You can track the real-time status directly on the carrier's official website.